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Member Service Representative (teller)

Member Service Representative (teller)

Job Location:  Peoples Credit Union

    Webster City, Fort Dodge, Lehigh


Reports to:      Branch Manager

Role:  Responsible for handling customer transactions and helping with account related inquiries.  This includes processing account deposits and withdrawals for a variety of account holders, creating accounts, managing safety deposit boxes, and helping members order replacement checks and debit cards.  This is a multi-branch position and would travel to each of our three locations as needed.

Responsibilities:

  • Perform routine banking tasks:  including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
  • Open and close a variety of types of accounts and process address changes
  • Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received and disbursed
  • Comply and stay up-to-date with applicable laws and regulations
  • Promote strong customer and client interactions, build relationships and participate in cross-selling
  • Effectively explain new products and features to members
  • Demonstrate good risk management decisions, including solid knowledge of guidelines for fraud prevention and robbery
  • Actively contribute to meet the branch business goals
  • Accurately close out the teller terminal and remit daily work to supervisor

Skills:

  • High school diploma or equivalent (GED) required
  • Familiarity with computers and/or banking applications
  • Excellent communication and interpersonal skills
  • High standard of confidentiality
  • Strong customer satisfaction orientation
  • Ability to work in a team-oriented environment
  • Previous credit union knowledge (preferred)
  • Bilingual (preferred)

Benefits:          Hourly Position

  • 401(k) with Company Match                                        
  • Dental / Health / Vision
  • Disability / Life Insurance
  • Employee Assistance Program
  • Flexible Spending Account / AFLAC
  • Paid Time Off / Parental Leave
  • Professional Development Assistance

Schedule:         Full-Time

  • Monday to Friday, rotating Saturdays

Contact:            Kimberly Chansler / kimberlyc@peopelescu.net / 515-832-6346

We are an Equal Opportunity Employer

Additional Info

Job Function : Customer Service, General, Finance

Experience Level : Entry Level

Education Level : High School

Job Type : Full-Time

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