Job Title: IT Support Technician

Property of: CJ Bio America

1946 Harvest Ave.

Fort Dodge, Iowa  50501

Job #: ADM_G_IT Support Technician

REV: 4/9/24

Department: IT

Reports to: IT Supervisor

Career Path: P

Function: Administration

■Full-Time         

■ Non-Exempt

Job Summary

The IT Support Technician will provide technical support in the use of company computer hardware, software, systems, networks and office equipment.

Summary of Essential Job Functions

• Track IT equipment and supply inventories;
• Provide technical support in the use of company computer hardware, software, systems, networks and office equipment
• Perform IT related system upgrades
• Evaluate and install IT related patches/repairs
• Perform system recoveries
• Work with Security to maintain data files and monitor system configurations to ensure data integrity
• Facilitate phone system operation
• Work with Security to maintain computer assignment and tracking system
• Handle “Help Desk” questions
• Perform other duties as assigned

Knowledge, Skills, & Abilities 

• Ability to meet and adhere to assigned deadlines 
• Ability to multitask 
• Time management skills 
• Strong verbal, written communication and organization skills
• Knowledge of computer technology and other devices
• Troubleshooting skills

Physical Demands & Work Environment

• Work Schedule: Monday-Friday 8:00am-5:00pm, however business needs may require additional hours worked; 
• Ability to be on-call
• Ability to remain in a stationary position up to 85% of shift;
• Ability to ascend/descend stairs and ladders in order to complete work tasks;
• Ability to lift and carry up to 50 pounds;

Education and Experience:

• Associates degree in IT or related field;
• Access systems experience is preferred;
• Phone systems experience is preferred;